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Return and exchage
a. Return Period: You may return the product within 14 days from the date of receiving your order.
b. Condition of the Product: The product must be unused, in its original packaging, and with all tags attached.
b. Condition of the Product: The product must be unused, in its original packaging, and with all tags attached.
a. Contact Us: Before returning the product, please contact our support team at hello@urbantails.shop to obtain instructions and inform us of your intention to return the item.
b. Fill out the Return Form: Complete the return form that we will provide you and attach it to the returned product.
c. Shipping: You are responsible for the cost of returning the product unless the return is due to defects or errors on our part.
b. Fill out the Return Form: Complete the return form that we will provide you and attach it to the returned product.
c. Shipping: You are responsible for the cost of returning the product unless the return is due to defects or errors on our part.
If you wish to exchange the product for a similar one or an upgrade, please contact our support team.
We will process the refund within 14 days of receiving the returned item to your account or using the same payment method you used for the purchase.
Returns or exchanges are not applicable to customized or made-to-order items.
For further details on returns or if you have any questions, please contact us at hello@urbantails.shop. We hope our products meet your expectations, but in case they don't, we are ready to provide a return process that ensures your satisfaction and compliance with European laws.
Thank you for choosing UrbanTails Dog Gear!